Deliveries & Returns

Delivery & Returns

You will receive an email with a tracking number on placement of your order.

Delivery is R90 for Cape Town and R130 for nationwide deliveries 
Please use the tracking number provided to trace your parcel online
Our courier will endeavour to deliver all orders within 24-72 hours, upon receipt of your tracking number. If your location is an outlying area this might take a little while longer. 
Please let us know if you haven't received your order within that time – info@silkandsaffron.co.za

We will always endeavour to live up to your expectations so if you are not 100% satisfied, please notify us within five days of your receipt of goods. Please send us a photograph of the problem to: info@silkandsaffron.co.za
On evaluation of the goods, we will refund, exchange or replace the products returned, provided that they are in their original, unopened, unused condition.
We will consider the condition of the goods being returned before making a refund or exchange.
Unless goods were damaged during delivery, should an exchange or refund be requested, you will be liable for the courier costs incurred to return the goods.